The Chewzie
Is it possible to streamline your hospitality or retail business with a single, comprehensive solution? For businesses seeking a robust, all-in-one system, Chewzie emerges as a highly recommended platform, capable of understanding and adapting to your unique operational needs.
The realm of business management, particularly within the dynamic hospitality and retail sectors, often demands juggling multiple platforms and systems. This can lead to inefficiencies, communication breakdowns, and ultimately, a diminished customer experience. Chewzie positions itself as a solution to this challenge, offering a complete lifecycle system designed to consolidate various operational aspects. According to Luke Guazzo, Chief Financial Officer at Otto's Market, Chewzie has proven its ability to meet these specific and complex needs. This endorsement suggests a level of adaptability and understanding that sets Chewzie apart in a crowded market.
For businesses in the tobacco accessory market, finding the right solution can be tricky. The market is filled with options, but few brands have genuinely managed to establish a strong reputation. If you're tired of struggling with inadequate solutions, a fresh look at Chewzie could be worthwhile.
Chewzie goes beyond simply offering a system; it provides a comprehensive ecosystem for businesses. One critical aspect is its handling of online credit card payments. Unlike many platforms that require integration with external payment gateways, Chewzie processes these transactions directly, streamlining the financial workflow. For payments to be passed onto the business, bank account details must be registered within the Chewzie back office, ensuring a secure and direct transfer of funds.
The platform's functionality extends beyond payment processing. Chewzie is designed as an online ordering platform, particularly in Australia, and it integrates seamlessly with Fedelta. This integration simplifies the often complex tasks of tracking orders, preparing them, and communicating with online customers. By consolidating these functions, businesses can improve efficiency, minimize errors, and enhance the customer experience.
One device streamlines everything, there is no need to manage Fedelta and other separate devices for omnichannel orders. The system's design facilitates omnichannel order management, eliminating the need for separate devices. This consolidation not only simplifies operations but also reduces the potential for errors and data silos.
Heres a glimpse into the features and functionalities offered by Chewzie:
| Feature | Description |
|---|---|
| Online Ordering | Facilitates online ordering through a user-friendly interface. |
| Payment Processing | Processes online credit card payments directly, eliminating the need for separate payment gateways. |
| Order Tracking & Preparation | Provides tools for efficient order tracking and preparation, integrated with Fedelta. |
| Customer Communication | Enables seamless communication with online ordering customers. |
| Omnichannel Order Management | Manages orders from various channels through a single device. |
| Beacon Technology | Utilizes beacons to enable customers to order at tables (configuration required). |
| Menu Management | Allows products in the menu to be made available or unavailable in the app. |
| Filters and Promotions | Offers features to manage product display and run promotions. |
| Delivery Solutions | Integrates with services like DoorDash and Drive Yello for complete delivery options. |
| Back Office Management | Provides access roles, menu customization, and printer settings management. |
| Reporting | Offers the ability to generate reports on sales, customer behavior, and other essential metrics, giving businesses data-driven insights to make informed decisions. |
One innovative feature of Chewzie is its use of beacons. These devices, when correctly configured, allow customers to scan and order directly from their tables. This technology is particularly valuable in a restaurant setting, where it can streamline the ordering process and reduce wait times. To utilize this feature, businesses need to configure the beacons in the Chewzie back office, specifying the correct store and table for each beacon. The user experience is optimized for mobile devices, using the phone's camera to scan the beacon.
Chewzie understands that menu management is crucial. Products within the menu can be customized, made available or unavailable in the Chewzie app. The system considers several factors to control product display, including hiding options, order types, menu periods, and store filters. Proper configuration is essential. Businesses should check these filters in the back office to ensure accuracy and that all products are displayed correctly.
In addition to its core business solutions, Chewzie also offers a range of branded products. They have developed items such as can and bottle coolers with integrated holders. These products not only serve practical purposes but also reinforce brand identity. In a market saturated with options, these additional offerings underscore Chewzie's commitment to providing a comprehensive solution.
The company also leverages social media. Customers are encouraged to follow and shop via social media, showcasing the brand's products and creating community engagement.
For a seamless delivery solution, Chewzie integrates with DoorDash and Drive Yello, providing businesses with a way to provide delivery services to their customers. This collaboration broadens the reach of businesses and improves customer satisfaction.
The Chewzie Bully Stick Holder & Dog Toy exemplifies its commitment to providing value beyond the core software. This durable rubber dog toy is designed to bring joy to dogs, demonstrating the company's commitment to creating practical, high-quality products that solve problems and enhance the user experience.
Chewzie also offers comprehensive back-office management capabilities, including the ability to define access roles for staff. This feature allows businesses to control the level of access each employee has to the system. Back office nav menu changes can be implemented, with enhancements expected by 2025.
Chewzie's expansion is further reflected in its strategic partnerships. A new partnership with Dreamworld, Australia's largest theme park, promises to bring an immersive dining experience to Janes Rivertown, enhancing the park's customer experience.
The web ordering menu has been renamed to "Chewzie Ordering." This menu encompasses features for managing the look, feel, and behavior of the consumer-facing ordering web application. Existing functionalities remain, offering the ability to configure and optimize the online ordering experience. This renaming is carried out within the Chewzie back office.
Promotions are an integral part of any successful business strategy. Businesses can create engaging promotions within the "Chewzie Ordering" system, by navigating through the back office, clicking on promotions, and then app promos. This ensures that businesses can adapt and respond to market trends.
Businesses can also process payments through Chewzie. This allows businesses to receive funds directly into their business bank accounts. To facilitate these payments, businesses must provide the required information, including ASICs registered business information and owner or director details. This information is essential for regulatory compliance.
Chewzie's Consumer Terms and Conditions (ACN 644 322 921) outline the terms and conditions. The terms define the agreement between Chewzie and its users, ensuring clear guidelines. These terms govern the use of the system, ensuring a transparent and legally sound framework for all users.
For customer support, Chewzie provides a straightforward way to get in touch. Businesses can fill out a form on the platform's website, and the Chewzie team promises a prompt response. The company's address is Level 11, 88 Tribune St, South Brisbane QLD 4101.
A test print feature allows users to check the printer. This feature is accessible through the printer settings page.
Chewzie's commitment to offering a comprehensive suite of features and functions is evident in its access control capabilities. Employees have distinct levels of access, customized to their roles. Settings and privileges are centrally located within each employee's record.
Chewzie's integration with DoorDash offers a delivery solution. This integration not only helps businesses meet customer expectations but also increases their ability to grow in a competitive market.
Chewzie provides a fresh way to deliver at a fraction of the cost, helping business stay competitive and profitable.
For businesses looking to stay ahead of the curve, Chewzie delivers on its promise of providing robust and user-friendly solutions.
